Security is a fundamental part of North Shore Bank and Abington Bank, a division of North Shore Bank, services. Keeping customer information private as well as securing customer accounts against unauthorized access is very important to us. Our services incorporate the following security measures:

  • Access is protected with a User ID and complex Password that is selected by you
  • Only the last four digits of account numbers are displayed (example: xxxx321)
  • No account information is stored on your mobile device
  • Access will only be granted via a secure enrollment process
  • Access can be disabled at any time via the North Shore Bank or Abington Bank Mobile Banking app

Mobile Registration

  • Access will be granted only when the identification questions presented are answered accurately.
  • The registration process is completed within a secure https connection.
  • Only one registration per customer is allowed for all mobile services.
  • A cookie is placed on your device that associates your device with the Mobile Banking services you registered for. Please note this cookie does not store any personal information, it is strictly used for authentication purposes.

Mobile Banking app

Our Mobile Banking app should be used to perform the following security functions:

  • Disable mobile services
  • Change a password
  • Update or change your security questions

Access to the Mobile Banking requires the input of your Online Banking User ID and Password.

Mobile Security Guidelines for Protection

In addition to mobile security functionality, customers should follow these additional security guidelines:

  • Download and apply security updates and patches to your mobile browser when they are made available by your wireless provider (These are designed to provide you with protection from known possible security problems).
  • Do not open attachments from unknown or untrustworthy sources.
  • Do not install pirated software or software from unknown sources.
  • Limit unauthorized access to your mobile device. Do not leave your mobile device unattended during an open Mobile Banking session.
  • Never save your User ID and Password in the mobile device, in memos, or anywhere on your device.
  • Be suspicious of emails or text messages purporting to be from a financial institution, government department or other agency requesting account information, account verification or banking access credentials such as; usernames, passwords, PIN codes and similar information. Easthampton Savings Bank will never call or send you an unsolicited text or email message asking for your personal information. You will only receive text messages from Abington Bank when you specifically request them with one of the Text Banking commands.
  • Create a strong password with at least 8 characters, including at least one number and one uppercase letter
  • Change your password periodically.
  • Never share your username, password, or the answers to your security questions.
  • Verify use of a secure browser session by noting the https (not http) in the browser’s web address bar and looking for the picture of the lock in the bottom right hand corner of your browser.
  • Review and reconcile your accounts on a daily basis and report any suspicious activity to us immediately by calling 877.380.BANK(2265). There is a limited recovery window for fraudulent transactions and immediate escalation may prevent further loss.
  • Immediately notify us at 877.380.BANK(2265) if your phone is ever lost or stolen.