At North Shore Bank, the health of our employees and customers is our highest priority. Like everyone else, we are proactively following news updates and guidance in regard to the Coronavirus (COVID-19). The past few weeks have been unsettling for all, to say the least. We have been keeping up to date with the latest developments concerning the Coronavirus outbreak and the very broad impact it has on our community. The bank has also been taking the necessary precautions to maintain business continuity — in this case by providing essential banking services, while protecting the safety and welfare of our staff.
In accordance with “social distancing” recommendations, as of March 18th
we have closed our branch lobbies to public access; however, we are providing drive-thru service at 13 of our 18 locations.
Please know that you will also still have the ability to access banking services not readily available at a drive-thru window. We are working diligently to ensure that our banking professionals are available to you and will respond to your needs as best we can throughout this global crisis. At this time, North Shore Bank administrative and operational servicing remain open, and our entire team is either in the office (with appropriate social distancing in place) or working remotely as part of our business continuity plan, with minimal interruption in service.
We want to assure all our customers that, despite the enormous challenges we all face during these trying times, North Shore Bank is financially sound and well positioned to provide assistance to our stakeholders. In fact, the safety, security and reliability of the community banking industry throughout Massachusetts is strong. We cannot predict what the coming days and weeks will bring but we know that after 132 years of service, our strength, our commitment, and our community will get us through together. We will continue to communicate as circumstances warrant.
We wish you all good health and resiliency.
Kevin M. Tierney, Sr.
Chief Executive Officer
North Shore Bank